Artworks may be returned within 7 working days of receipt and receive a replacement or a full refund for the price of the artwork, if for any reason you are not satisfied with your purchase. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer.
If you do decide to return an artwork, then please follow these instructions:
Email firstname.lastname@example.org with your order number and specific reason for the return.
Once we receive your mail, we will reply back with a Return Product Authorization Form for you to fill in, print out and sign. Take extra care to pack and seal the artwork with the fully completed Return Authorisation Form as well as all of the packaging materials and certificate of authenticity that was included in the package. Please bear in mind that no return will be accepted without all these paperwork and the artwork must be returned to us in perfect condition to qualify for return.
You must always use a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
For Damaged Prints
In the unfortunate event that your order arrives in less than satisfactory condition, just take a photo of the item and the shipping container it arrived in, and email these to us email@example.com. Once we receive your email, we will get back to you and tell you how to proceed with your order.